Text Messages - All things text

Go down

Text Messages - All things text

Post  Administrator on Sun Dec 06, 2009 12:35 pm

Is it possible for me to prevent a patient from receiving a text or e-mail in the future?

Absolutely. You have several choices here.

When you set up your AGD Patient Alerts account the system will default to send text messages to all patients

If you need to edit the text message options you will need to log into your AGD Patient Alerts Account

1. Option 1, have text messages "On" for all patients. This is the default setting.

2. Option 2, if a patient requests not to receive text message you can turn text messages off for that one patient.

  • Log into your AGD Patient Alerts Account
    Select the patients tab on the left of the screen.
    Search for the patients name by first or last name (remember the name needs a capital letter in the search bar).
    When you find the patient click on the patients name or click view (on the right of the screen)
    Click the “Notifications Preference” tab
    Select the notifications that you want that patient to receive
    Click “Update”
    That’s it, you’re done.


3. Option three, turn text messages off for all patients and as patients tell you they want to receive text messages (opt-in) you can turn text messages on for that patients

  • Log into your AGD Patient Alerts Account
    Select the patients tab on the left of the screen.
    Click the "Disable Text Msg" button.
    This will turn text messages off for all patients


As patients tell you they want to receive text messages you can turn the feature on for one patient at a time.

  • Select the patients tab on the left of the screen.
    Search for the patients name by first or last name (remember the name needs a capital letter in the search bar)
    When you find the patient click on the patients name or click view (on the right of the screen)
    Click the “Notifications Preference” tab
    Select "yes" for text messages
    Click “Update”
    That’s it, you’re done.


4. Option four allows you to turn text messages off for a unique service e.g. if you do not want to send text messages to patients on their birthdays.

To do this you need to

1. Log into AGD Patient Alerts
2. Click the "Birthday's" tab
3. Click "Configure Delivery Service"
4. Click the "Disable" button for "Text Messaging Delivery Service"
Now text messages are turned off for birthdays for all patients (regardless of any other settings). Patients will receive Birthday emails (unless you disable that feature).
5. You can do this for most services e.g. Appointment Reminders, Re-care etc

Do My Patients Get Charged for Text messages?

This is a great question and is a legitimate concern. Text messages can work three ways with your patients

1. The patient has turned off text messages on their phone. They did this through their phone provider and so can’t receive text messages (this is a small % of the population).
2. Patients do not have a text plan and will be charged on a per text basis. This is outside our control. From your perspective you would prefer for a patient to get a text message reminder and refund them the 10 cents. We recommend a jar that says take a dime if you received a text message from us. This is a fun way to get around it.
3. Many patients have a text message plan and so incur no extra cost.

Keep in mind if a patient says to you that they do not want to receive text messages you can turn them off in your AGD Patient Alerts account.

I've noticed that when a text message is sent, the "FROM" field says : 83960, instead of our office name or the doctors name. Is there any way to adjust this setting?

No. This is not a AGD Patient Alerts restriction.

Text messaging is regulated and needs approval and White Listing. The number that shows up is an approved "Short Code" that helps us guarantee the delivery of the text message however, sometimes (rarely) they are still not delivered by the local provider e.g. ATT.

Can our patients confirm their appointments when they receive the text message reminding them of their upcoming appointments?


We do not have a confirm button on the text messages but your text messages are "hot-linked" this allows your patients to click your number that is in the text message and it calls your office phone.


How soon can we expect to see text back as an option for confirming appts.


Unfortunately, on many levels this is not a straight forward option to add. We will be adding the following option in the October 1st release. You can choose from the following to have in your text messages

1. Do not reply
2. Call to confirm
3. Add whatever you want e.g. see you soon.

We are working with our provider to add the feature that you are requesting. The bottom line is it cost considerable dollars to get this feature. If enough of our clients wanted this we could provide it but they'd have to pay. Our ad model does not cover the cost of this. Sorry.


Canada - Text Messages


At this time AGD Patient Alerts can’t send text messages to Canadian patients. We hope to add this feature second quarter 2010

Administrator
Admin

Posts : 33
Join date : 2009-07-15

View user profile

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum